Updated: October 13, 2021
“Affiliate” means in relation to YouDriveHQ any entity that from time to time directly or indirectly controls, is controlled by, or is under common control with YouDriveHQ;
“Apps” means the YouDriveHQ applications available on the Google Play Store or the Apple App Store;
“End User” means an individual using any of our Apps;
“YouDriveHQ” means YouDriveHQ Ltd., a company incorporated registered in England under company number 13183124, with a registered office address in 70 Paddock Road, Basingstoke, Hampshire, RG22 6QR, United Kingdom;
“Partner” means a business owner who uses the YouDriveHQ platform to make bookings and engage with customers;
“Services” means any of the services we provide to Partners or individuals through our Apps and Websites;
“Websites” means www.Youdrivehq.com and www.Youdrivehq.co.uk, including all subdirectories, subdomains, and mobile sites thereof.
a Partner on the YouDriveHQ platform;
an End User; or
a visitor to any of our Websites.
3. The Personal Information We Collect
We collect personal information (meaning anything that could identify you either by itself, or when combined with other information we are able to gain access to), as described below. When you use our Services, we collect information that your browser sends to us that is called log data, which may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. You can always choose not to provide us with your personal information, but it may mean that we are unable to provide you with the Service you have requested.
Information you provide to us when creating an account
When you create an account using either of our Apps or Websites, you provide us with personal information, including your name, e-mail address, postal address, a password, the name of your business (if you are a Partner) and your phone number (if your device has one). We also collect demographic information such as your birth date, age, gender and lifestyle. If you give us permission to do so, we may also collect information about your social media presence, including your usernames.
Information we collect as you use our Services
Apps and Browsers
We collect information about your device when you download and install one of our Apps, and about your browser when you visit either of our Websites.
The information we collect includes:
how you found our Website: including but not limited to whether you discovered us through a search engine, a partner website, an ad campaign, or email campaign;
technical information: your IP address, device type, language and region settings, and other details about how you interact with our Apps and Website; and
location information: if you have activated one of our Apps and permitted your mobile or other location-aware device to transmit location data, we will collect this automatically. This may include country, province, city, or neighbourhood information.
When Using Our Services
We collect personal information when you use our Services. This may include:
areas of interest: including the types of Merchant offerings that interest you;
referrals: information about friends who referred you, or who you have referred to YouDriveHQ;
correspondence: copies of correspondence, text, email and other communications you have with us or with Merchants via the Apps;
participation: we will collect and retain the comments you make to the forums, bulletin boards, discussion groups, chat rooms, reviews, or other methods of communication that may be offered on or through our marketplace from time to time, including those you make on our social media pages;
transaction details: information about how you interact with the YouDriveHQ app, such as Partner offerings you view, purchase, redeem, and/or post, and the Partners you add to your favourites page; and
financial account information: we collect minimal financial information as needed for our payment processing partners in order to provide payments functionality to our Partners (such as your credit or debit card number, expiration date, and card verification number).
If you are a Partner, we will collect the following details about you:
bank details: in order to submit payments to you, we need to collect your bank account and sort code;
business related information: your business name, a description of your business, titles, names, and bios of your staff members;
availability and scheduling information: information about your business calendars and staff availability from your YouDriveHQ account;
social media information: information from your Facebook page, Twitter feed, LinkedIn profile, Yelp ratings and additional publicly available data; and
customer information: where you upload your customer database to our servers, we will retain the personal information it contains subject to our Data Retention Policy in Section 8.
We may receive personal information about you from other sources with which you have registered, Merchants, business partners, affiliate entities (collectively, “Partners”), or other third parties. For example, if an End User creates an account on YouDriveHQ through one of our registration partners, such as Google or Facebook, we may collect personal information from those websites. We may associate this information with the other personal information we have collected about you.
Information About Others
Through your use of the Services, we may also collect information from you about someone else. If you provide YouDriveHQ with personal information about someone else, you must ensure that you are authorised to disclose that information to YouDriveHQ and that, without YouDriveHQ taking any further steps required by applicable data protection or privacy laws, YouDriveHQ may collect, use and disclose such information for the purposes described in this Policy. See Section 3 for more about referrals. If YouDriveHQ has been given personal information about you by another user and you would not like us to retain it, please contact us using the details given in Section 2 above, and we will delete it.
4. Cookies, Pixel Tags and Other Web Beacons
A cookie is a small file of letters and numbers that we store on your browser or device if you agree. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Websites. They include, for example, cookies that enable you to log into secure areas of our Websites.
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Websites. This helps us to improve the way they work, for example, by ensuring that users are finding what they are looking for easily. We use these to remember who you are and keep track of your preferences, e.g. the cities for which you want to be shown Partner offerings. We may also collect information about the website you were visiting before you landed on one of our own, and the website you visit after you leave our own, if this information is supplied to us by your browser.
Targeting and Remarketing Cookies from Third-party Advertising Networks. YouDriveHQ has relationships with third party advertising companies to place advertisements on our behalf onto other websites, and to perform tracking and reporting functions for our platform and our advertisements. These third parties may place cookies on your device which automatically collect information about your visit to one of our Websites, your IP address, your ISP and the browser you use. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation patterns of our platform and Websites. You can learn more about this type of remarketing below
You may notice that sometimes, after visiting a website, you see increased numbers of adverts from the site you visited. That’s because the website you visited has placed a cookie on your web browser. Using that cookie and web analytics tools, the website owner will be able to show you adverts on third-party websites that they think you might be interested in. This cookie does not give access to your computer or mobile device, but may be able to identify you from other details.
Our Websites use Google Analytics to show relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You may see YouDriveHQ or one of our Partners in search results pages (using Google Adwords), on YouTube, in banner adverts on Gmail and on other services run by Google.
Opting Out of Cookies
You can refuse to accept some or all cookies by modifying settings within your browser. For guidance on how to do this, please visit http://www.aboutcookies.org. However, if you block strictly necessary cookies, you may be unable to access certain parts of our Websites. If you wish to opt out of remarketing cookies, please visit the Network Advertising Initiative Opt-out Page.
5. How We Use Your Personal Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
where we need to perform a contract with you (e.g. to create an appointment or to process a payment);
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (see the “Legitimate Interests” section below); and
where we need to comply with a legal or regulatory obligation.
We may use personal information held about you in order to:
provide you with offers for products and services from participating Partners, including offers based on variables such as stated and anticipated customer interests, personal characteristics, or location;
recommend certain Partners offerings to you (e.g., to suggest Partners to add to your favourites page or remind you when it’s time to rebook a service);
facilitate and fulfil requests for appointments for Partner offerings, including their purchase and redemption;
evaluate eligibility of customers for certain offers, products or services, and evaluate the types of offers, products or services that may be of interest to End users;
track redemption of Partner offerings and perform other analytics;
improve our Services, including performing analysis, tracking your use of the Services for the purposes of displaying advertising and content;
provide customer support, including to our Partners or business partners;
communicate and provide additional information that may be of interest to you or Partner clients about YouDriveHQ and our Partners and business partners, such as YouDriveHQ news, special offers and coupons, announcements, and marketing materials;
send you reminders, technical notices, updates, security alerts and support and administrative messages;
provide advertisements to you through the Services, email messages, text messages, applications, push notifications, or other methods of communication;
administer surveys, sweepstakes, contests, or other promotional activities or events sponsored by us or our partners;
Your information will be treated in accordance with applicable data protection law.
6. Legitimate Interests
We may rely on legitimate interests to process your personal information, provided that your interests do not override our own. Where we rely on legitimate interests, these interests are:
providing, maintaining, and improving the Services to meet the needs of our End Users and Partners;
understanding how the Services are used to improve their performance in the future;
customising the Services to provide you with a better user experience;
marketing to inform End Users and Partners about other Services we offer that might benefit or interest them;
detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services; and
enforcing legal claims.
7. Keeping Your Personal Information Safe
We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorised access to, use or disclosure of it. Databases are stored on secure servers and we control who has access to them (using both physical and electronic means).
Where we have given you (or where you have chosen) a password which enables you to access our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications (e.g. information provided by e-mail, through our Website or our Apps) are at your own risk.
8. Storage and Retention
Where we store your personal information
We use secure third party companies in the United States, United Kingdom and elsewhere. Where possible, our data is hosted and stored within the European Economic Area or with partners protected by Privacy Shield agreements. When necessary, the information that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”), and may also be processed by staff operating outside the United Kingdom or the EEA who work for us or for one of our partners. Whenever data is transferred outside of the UK or EEA, we will take all steps reasonably necessary to ensure that any transferred personal information is treated securely and in accordance with applicable data protection laws.
YouDriveHQ will store personal data as long as Partner accounts continue to use our platform, and for a period of not more than 24 months thereafter. Users may elect to have their data removed from YouDriveHQ either by contacting the Partner directly or by contacting users on Youudrive.com. In the case that a Partner explicitly indicates their intention to cease to use our software and have their data deleted, personally identifiable information stored with their account shall be encrypted and/or removed. Other information related to activity on the Apps will be retained for reporting and analytical purposes, or other purposes at set forth in Section 9.
9. Disclosing Your Personal Information
to affiliated companies (e.g., subsidiaries and other companies owned by or controlled by YouDriveHQ);
to service providers that are hired by us to provide administrative and communication services on our behalf, such as website hosting, the processing and delivery of mailings, providing customer support, or providing credit card processing services;
to Partners where you have purchased services from a Partner through YouDriveHQ, or participated in an offer, contest or other activity sponsored or offered through YouDriveHQ on behalf of the Partner. We may also provide Partners with other personal information about you on your YouDriveHQ account to send customised offers, to validate the purchases, to aid and troubleshoot redemption, to combat fraud, as part of legal proceedings affecting YouDriveHQ and the Partner, to facilitate a direct relationship between Partners and customers, and to enable Partners to communicate electronically with customers who make purchases from the Partner;
when you rate or review a Service which you have purchased, your rating, review, photo, your first name and last initial will be published on the YouDriveHQ app and may appear on third party websites. For Partners whose businesses have received reviews on the YouDriveHQ Marketplace, these reviews may be syndicated on third party websites;
to business partners and other advertisers as part of an offer, contest, distribution partnership, or other activity that is provided by or in conjunction with YouDriveHQ and its business partners and in which you have elected to participate. For example, if you are referred to YouDriveHQ from a business partner’s website or through an invitation facilitated by or in conjunction with a YouDriveHQ business partner, YouDriveHQ may provide that business partner with contact information and transactional information;
to the public when any user of the YouDriveHQ app access your favourites page. You may, however, hide this information from the public by marking your favourites page as private;
to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this policy; and
to our professional advisors.
If you are a Partner
We may share some or all of your personal information, including but not limited to booking information, staff member names, Partner offerings, ratings and reviews, prices and discounts, appointment availability, and related data (collectively “Partner Information”) with end users who have signed up or registered for YouDriveHQ and with YouDriveHQ business partners and affiliates with which YouDriveHQ is working:
we may feed Partner information to third party websites (excluding customer lists), which may result in Partner information appearing on a third-party website, mobile application or in search engine results; and such results may include a corresponding link to schedule an appointment through YouDriveHQ;
YouDriveHQ may contact Partner employees through email to invite them to create a YouDriveHQ account with a restricted login;
we may use certain contact information to promote your goods and services through a variety of online and offline advertising and promotional media, including, but not limited to Google, Google AdWords, Facebook Ads, Twitter, e-mail distribution lists, and third-party business partners and affiliates; or
if you have participated in any joint Partner offerings or promotions with other Partners, YouDriveHQ may disclose your personal information to its Partners and/or advertisers, as part of such offer, contest, or other activity that is provided by or in conjunction with YouDriveHQ and its business partners and in which you have elected to participate.
We may use aggregated non-personally identifiable data to:
assist us to better understand how our customers are using the Services,
provide our customers with further information regarding the uses and benefits of the Services,
enhance small business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’s performance against that aggregated data, and
otherwise to improve the Services.
10. Disclosures Required by Law
We are subject to the law like everyone else. We may be required to give information to legal and/or regulatory authorities if they so request, or if they have the proper authorisation such as a search warrant or court order.
We also may need to retain and disclose certain personal information about you to legal and/or regulatory authorities and to appropriate agencies to conduct anti-money laundering checks and to assist with fraud prevention. We will disclose this information as is required by law.
11. Links to Third Party Websites
12. Your Rights
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
where your personal information is processed on the basis of consent, the right to withdraw that consent;
the right to confirmation as to whether or not we are holding any of your personal information and, if we are, to obtain a copy of it;
from 25 May 2018, the right to have certain information provided to you in a portable electronic format (where technically feasible);
the right to have inaccurate personal information rectified;
the right to object to your personal information being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests;
the right to restrict how your personal information is used; and
the right to be forgotten, which allows you to have your personal information erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using it for a lawful reason).
If you would like further information about any of your rights or wish to exercise them, please contact us using the details given in Section 2.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your information protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees information protection compliance in the United Kingdom. Details of how to do this can be found at www.ico.org.uk.